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Gearing
up for National Audit
Finance
Department is currently conducting its semi-annual branch
audit to service center's operations nationwide from June
17 - Aug. 06, 2002. The main trust has always been the continued
improvement of the accounting system and the guarantee of
branches adherence on company's internal control procedures.
The audit team applies a constructive procedures where in
findings and recommendations are immediately discussed with
the OIC's of the service and sattelite centers. A proper disposition,
appropriate actions and orientations are undertaken immediately
as an audit compliance there at Cubao, Espana, Cebu, davao,
Tagum, General Santos, Iloilo, Bacolod, Cagayan and Ozamis
branches have already been visited and so far the team had
successfully undertaken reports and recommendations that appropriately
met expectations for an improved system flow procedures and
control.
Sale!
Sale! Sale of Reclassified Units!
Finance
Department is having a series of reclassified sale to all
SPC and SPSC employees at very very very low prices which
started last month, July. New sale procedures were applied
and were circulated to employees thru memos. Units like ctvs,
washing machines, refrigerators, karaokes and other sharp
products will be drawn thru raffle in order to give all employees
a fair chance to avail of this privilege.
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Purchasing
Welcomes New Staff
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Having
been designated to Sharp ( Phils.) Services Corp.
Espana Branch, Soccorro Mallorca, brings her 13 years
loyalty to Sharp with her. Foremost responsibility
she had was in the Production Area prior to Service.
She has been yielded back at Alabang, Head Office
as of July 18 this year. She is now a part of OTP/Purchasing
Department holding the position of Purchasing Assistant
I who will be handling reports dealing with Parts.
With this responsibility recently tasked to her, the
top management percieves a more rapid local parts
sourcing.
Welcome
back , Ms. Soc. Mallorca!
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Improvement
in Parts Cited
Parts
group pursues its commitment to support branches operations
by conceptualizing a proposal for an enhancement of computer
system. It aims to develop a multi-user system wherein nationwide
requirements are expected to be served on time at a reduced
instance.
The said enhancement will improve parts allocation, branch
transfers, and order processing. Proper inventory management,
analysis of part usage & stock monitoring will be given
more attention with this advancement. Aside from the data
provided by the system, the parts controllers can be consulted
on their branch requirements to maintain three (3) months
inventory level and avoid stock shortage especially on critical
parts. The desire for improvement will always be the groups
aspiration.
Thus, it is constantly open for innovation.
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Perfect
Upshot on New Designs of Uniforms
Administration
Dept. Assisted by the uniform committee composed of selected
personnel from all departments, has finally chosen and agreed
with the most suited designs. Three piece-suit for female
employees, polo barong for male employees and polo jack for
technicians and pull-out/delivery crew.
The
new staffs of uniforms will be worn in September.
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3rd Asia
Pacific Service Managers Meeting Held
Customer
Delight! This was the focal point of the 3rd Asia Pacific
Service Managers Meeting that aimed to pursue quality and
customer oriented innovations thereby gaining customer's support
that can elevate Sharp Brand's Image. This year's event was
held at Kedah, Malaysia on May 23-24, 2002.
Operations
Senior Manager Eng'r. Edilberto E. Velasco Jr., represented
the Philippines. Service subsidiaries management plans were
discussed to promote and provide better and advance after
sale service. This is through organized Technical Trainings,
promoting Service Strategies and improved Service System.
Faster parts delivery, Website development and proposed centralized
repair centers were part of their future plans.
Meeting
among Service Managers in Asian countries is held every year
in order for service companies to improve ways in attaining
customer satisfaction in after-sales service.
Service
Managers from all over Sharp Asia.
Eng'r Edilberto E. Velasco Jr. of SPSC is standing sixth from
left
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Cabanatuan Branch Continues to Bear the Torch of Service Spirit
Warm
smile , friendly faces and courteous service staff surely
reward Cabanatuan customers everytime they get to visit Sharp
Service Center there. This is situated at the paramount town
in Nueva Ecija which addres in Trinidad Bldg., Brgy. H. Concepcion,
Maharlika Highway, Cabanatuan City with hotline numbers (044)
463-1429; 600-5487; fax number 463-7405 and email address
spsccab@mozcom.com.
It was in January of 1990 when Sharp opened said sales and
service branch with only small space to move around then manned
by one(1) technician and one (1) sales coordinator.
Mr.
Ramon Mempin
Service OIC |
From
the modest one door / one storey space in Borja Bldg.,
Brgy. Dicarma, Cabanatuan City, assigned employees brought
so much favorable business to the branch that prompted
them to transfer to a two(2) door one(1) storey office
on March 10, 1995, offering ample space for units brought
in for repair and offering a wider array of display
in its showroom. Today, twelve years after Mr. Ramon
Mempin, the branch service OIC, maintains to keep a
keen control over the technicians and overseas the branch
entire service operations.
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Without
doubt, Sharp Cabanatuan continously proves the untiring efforts
to keep the wheels of the service center runs smoothly. After
weathering the many up and downs, the service center continues
to bear that torch of service spirit where employees strength
is drawn. A true Nuevaecijanos in nature.
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Pentagon
Circle Kicks Off
The
Pentagon Circle represented SPC and SPSC in the 4th Asian
CATS Convention held at the Four Wings Hotel; Klongtoey, Bangkok,
Thailand on June 12, 2002. The circle which was organized
late last year was represented by Mr. Rommel Manago and Mr.
Michael Leynes being the circle's team leader and assistant
team leader respectively. They were accompanied by the group's
facilitator, Eng'r. Carmelo Layugan Jr., Operation Assistant
Manager.
The
circle presented the project entitled Reduction of Pending
Service request in Sharp (Phils.) Services Corporation. Other
activites included during the convention proper were QC training
conducted by Mr. Hidehiro Kawamoto of Japan's Sharp Corporation;
6S activity with Opinion Exchange as facilitated by Ms. Doreen
Chia of SREC Malaysia; Plant tour of Sharp Appliances Thailand
Ltd. (SATL).
A
total of nine circles from five countries took part as presenters
in the event . They are MD ADIP (SRC), MIT2 (SREC), Hawk (SMM,
and CTV Express (SRAC) from Malaysia; Synergy (KSIL) India
; Kamikaze (SATL) from host Thailand; Metal 1st (SPYI) and
Progressive (SSI) from Indonesia; and Pentagon (SPC-SPSC)
from Philippines
From
left to right : Rommel Manago (Leader) Carmelo Layugan
( Facilitator)
Noboru Igarashi (Managing Director of SATL) and Michael
Leyens ( Asst. Leader)
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Mr.
Ernesto F. Rendon
President and General Manager
Sharp (Phils.) Services Corporation
Alabang, Muntinlupa City
Dear
Mr. Rendon:
I
want to thank you and your staff for your prompt and fast
positive reaction to my letter.
I
specifically want to commend your staff who on several occasions,
have gone out of their way to be helpful.
It
is, unfortunately, rather rare in the Philippines to get the
level of the after sales service Sharp provides.
We
have, as you know , several Sharp products and are happy with
the quality; now, also with the AFTER SALES SERVICE. We are
certainly not discouraged from buying other Sharp product
in the future.
Again,
with our thanks.
Yours
sincerely.
PETER
WALLACE
President & CEO
Wallace Business Forum
14th Floor, Sagittarius Bldg., HV Dela Costa St.
Salcedo Village, Makati City
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